Choose the right support route
| Question | What to include |
|---|---|
| Login or security | Registered email and a description of the issue; never a password or one-time code |
| Deposit or withdrawal | Method, amount, date and transaction reference |
| Game result | Game name, round reference and approximate time |
| Bonus terms | Offer name and the condition you need explained |
| Privacy request | The right or data involved; wait for secure identity-check instructions |
For identity documents, follow the secure upload instructions in the account. Do not attach sensitive documents to the demo form.
Before sending an account message
Check the relevant transaction history or help section, then describe the problem once with its reference. Keep the response so support can continue the same case. No response-time commitment is stated here.
For an urgent self-exclusion request, state the request clearly in account support. Independent help is also available through GamCare’s National Gambling Helpline on 0808 8020 133, free and open 24/7.