Eligibility and account rules
You must be at least 18, meet any higher applicable age requirement and be eligible to use the service from your location. Give complete, accurate details and keep them current. Use your own identity and maintain one personal account; do not share access or register for another person.
Account checks may be required at signup or later. A restriction or verification request must be resolved through support. Do not submit false records or try to bypass access controls.
Bonuses and game rules
Promotions are optional and have separate conditions. The welcome package offers a 100% match up to £2,000 and 150 free spins, a £20 minimum qualifying deposit, 30× wagering on bonus plus deposit, a £5 maximum active-bonus bet, a maximum bonus win of 5× the bonus value and a 30-day expiry.
Check eligible games, contribution rates, free-spin delivery and any cashout restriction in the specific promotion before opting in. Cancellation or withdrawal can affect bonus funds. Game paytables and table rules apply to the rounds played.
Deposits and withdrawals
Use payment accounts in your own name. Cards and e-wallets have a £10 minimum deposit, while crypto starts at £15. The cashier confirms available routes, transaction fees and further limits.
Identity verification must be completed before withdrawals. The standard daily withdrawal cap is £5,000, with higher ceilings possible through VIP tiers. Processing estimates depend on the method and checks; a request is not a promise of payment by a fixed time.
Prohibited conduct and inactive accounts
Fraud, collusion, payment misuse, unauthorised access and deliberate exploitation of technical faults are prohibited. Report a suspected error to support and do not continue using it. Relevant account restrictions and corrective action depend on the applicable terms and investigation.
If you stop using an account, check its inactivity and closure conditions. Check the account agreement for the applicable inactivity period and any associated charge. Ask support about your balance and any required steps before requesting closure.
Complaints and disputes
Send account complaints through live chat or [email protected]. Include the account reference, transaction or round ID, relevant dates and the outcome you are seeking. Keep your messages and request a written response.
If unresolved, follow the escalation and independent dispute route named in the account terms. Use the dispute contact details attached to your account agreement.
Changes and applicable law
Read notices of changes and the version of the terms presented when you register, accept a promotion or make a transaction. Ask support about a material change before further use if it affects your account.
The account agreement identifies the contracting entity, governing law and applicable dispute procedure. Mandatory consumer rights remain subject to applicable law. This static guide does not name a jurisdiction or replace the full account agreement.