Choose a withdrawal route
| Route | Estimated processing after KYC | Daily standard cap |
|---|---|---|
| Bitcoin and USDT | Within 24 hours | £5,000 |
| PayPal, Skrill and Neteller | 0–24 hours | £5,000 |
| Cards and bank transfer | 1–5 business days | £5,000 |
These are estimated processing windows. Crypto is generally the quickest route, but network congestion, bank processing and extra checks may add time. Higher VIP ceilings depend on your account tier.
Verification before the first payout
Complete KYC before withdrawing. Prepare a valid photo ID and proof of your current address dated within 90 days. Higher-value activity may require source-of-funds evidence. Supply clear, complete documents through the secure account upload when requested.
Your registration details, document details and payment ownership should match. Ask support to correct an error rather than opening another account or uploading altered records.
Request a payout
- Check the available balanceAn active bonus may restrict which funds can be withdrawn. Read its cancellation conditions first.
- Open Withdraw in the cashierChoose a route that is offered for your account; a deposit method may not accept payouts.
- Enter an amount in GBPRead the displayed minimum, maximum and any fee. The standard combined daily ceiling is £5,000.
- Confirm the detailsCheck account identifiers or the exact crypto address and network before submission.
- Keep the referenceFollow the status in your transaction history and retain the request ID.
Pending payments and reversals
A pending status means processing is not complete. Do not assume that a request can be cancelled or reversed: use only the actions currently shown in the account, or ask support. Leave a payout in place rather than reversing it to continue gambling.
Payout minimums, fees and any additional weekly or monthly limits depend on the displayed cashier conditions. Read those conditions before requesting a payout.
If a withdrawal is delayed
Check whether documents or payment details are still requested and allow for business days on card and bank routes. Send support the request ID, amount, method and submission time. Never share passwords, full card details or authentication codes.
For a crypto payment marked sent, ask for its transaction identifier and check that the receiving wallet supports the chosen network. Do not send a second payment to “unlock” a withdrawal.
Go to withdrawals Contact options →